Job Description
Based in Canary Wharf, my client is looking to recruit a German Speaking Customer Service Advisor to join the busy Automotive team.
This is a Hybrid position. Once you have completed training you will be working 1 day per week in the office and the rest will be worked remotely.
Main Purpose of role:
- To supply best in class customer service to the customer of this exciting new EV car brand to Europe Headquartered one of China’s leading smart electric vehicle (“EV”) company.
- We design, develop, manufactures and market smart EVs that are seamlessly integrated with advanced Internet, AI and autonomous driving technologies.
Main Duties:
- Incoming and outgoing calls to customers
- Professionally responding to emails and chat
- General information requests: basic questions regarding dealerships location, cars, options, warranty etc.
- Simple complaints : complaints up to a certain level of complexity, no complaints with legal or financial impact
- Telematics: technical queries related to the vehicle (GPS, Bluetooth, smartphone connection), and online account for those who are already part of our client base (reset password, connection not working…)
- Test drive (outgoing calls): in order to organize a test drive for customer or prospect who has shown an interest via our client website or at the dealership
- Update relevant databases, and customer records.
Ideally the successful candidate will have experience working within an automotive industry.
You must be fluent in both English and German as you will be talking to German Customers.
Hour: 40 hours per week over Monday to Friday 8am – 6pm
Salary: £24960.00 – £28,360.00
Location: Canary Wharf