Job Title

German Advisor

  • Position:
  • Salary: £26678.00 - £27678.0
  • Location:
  • Job ID: 02861
  • Applications: 0
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Job Description

Our client based in Ringwood are looking to recruit a Bilingual German and English Customer Service Consultant.

This is a hybrid role based in Ringwood. The training is office based and then it will move to Hybrid working.

Duties

  • Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
  • Ability to assimilate, relay & provide information whilst paying close attention to detail
  • Ability to respond to customer queries and complaints via email or letter in both English and country of origin.
  • Ability to remain positive, courteous & professional at all times
  • Focus on customer to deliver the FCA guidelines and fundamentals of the call.
  • At all points making sure the customers is treated fairly.
  • Ability to communicate and empathise and a real willingness to help.
  • The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
  • To have fun at work!

The Person

  • Must be fluent in English and German
  • Excellent telephone manner
  • Attention to detail is a must
  • Excellent verbal communication in English

Hours: Monday to Friday 40 hours between 8am and 5pm

Salary: £26,678 per annum + £1k bonus

Location: Ringwood – Remote working

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