Job Description
Based in London, my client is looking to recruit a German Speaking Customer Experience Consultant to join the established team to work Hybrid. 3 Days working from home and 2 days in the office.
You must be able to speak and write fluently in both English and German.
Main Duties
- To deliver excellent customer service in all aspects of supporting the groups customers over the phone and in writing
- To answer the phone promptly and professionally when required
- To respond to emails promptly and professionally.
- To work closely with the Team Leader to ensure client expectations are met
- To present our clients in a professional manner at all times, whether in person, by phone or in writing.
- To continually look for ways to improve performance.
- To be well organised, professional and reliable.
- To work flexibly between the hours of 8am and 8pm, Monday – Saturday.
- To demonstrate a willingness to learn and have fun at work!
The successful candidate will need to pass a financial and criminal record check.
Salary: £24,440 per annum plus bonus OTE £29,233
Hours: 40 hours over Monday to Saturday
Weekday Shifts: 8:00-16:30, 09:00 – 17:30 or 11:30 – 20:00
Saturday: 8 hours shift between 08:00-20:00
Location: Home based with approximately 3 visits a year to Ringwood or London.
Our aim is to contact all successful applications within 5 days of receiving your application. Should you not of heard within 5 days, please feel free to contact us to confirm that your application has been received