Job Title

Booking Agent

  • Position:
  • Salary: £20280 - £23880
  • Location:
  • Job ID: 02191
  • Applications: 0
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Kate Crawford

72 Active Positions

Job Description

Based in Ringwood, our client is looking to recruit customer service advisors to join the busy, friendly team on a permanent basis.

 

As our Customer Service Advisor, your day-to-day role will consist of;

  • Handling incoming customer queries via telephone, live chat and social media
  • Ensuring the team delivers exceptional guest care at all times
  • Dealing with escalated queries and ensuring timely resolution
  • Ensuring the brand is present through all customer communications
  • Managing Membership accounts
  • Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.

What we are looking for:

  • Previous Customer Service and / or Call Centre experience is desired
  • Proven experience of delivering a high-level of customer care
  • A natural focus for delivering exceptional guest care
  • Resilience under pressure and the ability to tackle challenges head-on
  • Excellent communication skills with both internal and external stakeholders
  • A natural ability to interact with customers through telephone, email & socials
  • Be self-motivated and pro-active

 

Location: Ringwood

Hours: 40 hours over Monday to Sunday, Monday to Friday 8am to 9pm Weekends 9am to 8pm. Shifts on a rotating pattern

Salary: £20280 – £23880 per annum with bonus

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