Job Description
Based in Ringwood, our client is looking to recruit customer service advisors to join the busy, friendly team on a permanent basis.
As our Customer Service Advisor, your day-to-day role will consist of;
- Handling incoming customer queries via telephone, live chat and social media
- Ensuring the team delivers exceptional guest care at all times
- Dealing with escalated queries and ensuring timely resolution
- Ensuring the brand is present through all customer communications
- Managing Membership accounts
- Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
What we are looking for:
- Previous Customer Service and / or Call Centre experience is desired
- Proven experience of delivering a high-level of customer care
- A natural focus for delivering exceptional guest care
- Resilience under pressure and the ability to tackle challenges head-on
- Excellent communication skills with both internal and external stakeholders
- A natural ability to interact with customers through telephone, email & socials
- Be self-motivated and pro-active
Location: Ringwood
Hours: 40 hours over Monday to Sunday, Monday to Friday 8am to 9pm Weekends 9am to 8pm. Shifts on a rotating pattern
Salary: £20280 – £23880 per annum with bonus